Clients for Life has been an industry changer for my company, for my employees and for me and how we approach and retain business now and going forward. Using Clients for Life has helped our organization retain clients for over 25 years in our industry. Being committed to the Clients for Life processes helps us better understand our client’s needs and better prepares our organization for the next “game changer” for our clients. Any one organization not having some type of plan for acquiring and maintaining new business is already behind others using Clients for Life.

One of the risks for any company is that when things are going well and no one is complaining, it's too easy to allow yourself to get focused on something else. This type of client intervention refocuses us back on clients. That is the absolute best thing you can have happen in the marketplace… because they will help you sell new clients.

This process has caught the attention of several major firms in the outsourcing industry. In this age, the idea of a process or system that results in clients who continue for years and years is captivating.

As an added note -- in my close to 30 years of business leadership, I have been involved with many customer retention initiatives. This is, without doubt, not only the best, but quite literally the only effective end to end approach I have ever seen.

We were Tenacity's first client. For over twenty-five years their processes have allowed us to gain insights into our client's expectations and perceptions that we wouldn't have gotten otherwise. We consider them an invaluable resource and intend to remain a client for life.

The client retention process forms the bedrock of our account management process. It’s been a critical component in establishing a culture that puts customers first and has resulted in the industry’s best customer retention rate.

I’m serious when I say you changed the Strategic direction of our team, and helped us with the real value of account management.